Refund Policy
Last updated: 14 August 2026
14-day money-back guarantee
If Offerbench isn’t useful to you, email us within 14 days of your first payment and we’ll refund it in full. You don’t need to give a reason.
How to request a refund
Message us via our contact form from the email address on your account, within 14 days of the payment you want refunded. That’s the whole process, there’s no form to fill in and nobody will try to talk you out of it.
How long it takes
We aim to process refunds within 2 working days. Once processed, Stripe returns the money to your original payment method. Your bank usually takes a further 5 to 10 days to show it, which is outside our control.
After the first 14 days
Beyond 14 days we don’t automatically refund, because you’ve had a full billing period to use the product. You can cancel at any time and you won’t be charged again.
That said, if you were charged for a renewal you didn’t intend, or something on our side didn’t work, get in touch. We’d rather refund you than argue about it.
Cancelling
Cancelling stops future payments; it doesn’t refund the period you’ve already paid for. You keep Pro access until the end of that period. Ask us via our contact form and we’ll cancel it for you.
What we can’t refund
We can’t offer refunds on the basis of hiring outcomes. Offerbench helps you get past screening software and improve your application, but no tool can guarantee an interview or a job offer, and we don’t claim otherwise.
Your statutory rights
Nothing here limits rights you have under consumer law. If you’re in the UK or EU, you may have a statutory right to cancel a digital purchase; this policy is in addition to that, not instead of it.
Contact
Refund requests and billing questions: our contact form